Payment:
1. What payment methods does ElitePoolShop accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. Additionally, we offer secure payment options through PayPal for your convenience.
2. What is ElitePoolShop's shipping policy?
We provide international shipping to bring our products to pool enthusiasts worldwide. Orders placed before 1 PM are eligible for same-day dispatch. For our UK customers, we offer free delivery on orders over £199.
3. How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to track your package's journey.
4. What is the return policy at ElitePoolShop?
If you're not satisfied with your purchase, you may return the item within 30 days of receipt, provided it is in its original condition and packaging. Please note that return shipping costs are the responsibility of the customer. Upon receiving and inspecting the returned item, we will process your refund to the original payment method.
5. How can I contact ElitePoolShop for further assistance?
We're here to help! For any inquiries, please reach out to us via email at Contact Us. You can also visit our Contact Us page to fill out the inquiry form.