At Elite Pool Shop, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are dissatisfied with your order, we offer a straightforward return and refund policy to make your shopping experience hassle-free.
1. Eligibility Criteria for Returns
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Items must be returned within 30 days of delivery.
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The product must be unused, in its original packaging, and in the same condition as received.
2. Return Process
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Contact our customer service team at [email protected] to initiate a return.
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Provide your order number and reason for return.
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Our team will guide you through the return process and provide a return shipping label, if applicable.
3. Refund Policy
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
4. Exchanges
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We currently do not offer exchanges. You may return your item as per the return policy and place a new order for the desired item.
5. Non-Returnable Items
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Certain items are not eligible for return, including [list any non-returnable items or categories].
6. Damaged or Defective Items
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In the rare event that you receive a damaged or defective item, please contact us immediately for assistance. We will replace the item or issue a refund as per your preference.
7. Contact Us
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If you have any questions regarding our refund and returns policy, feel free to contact us at [email protected].